Narrow focus. Deep expertise.
We do two things: ServiceNow CMDB and Hardware Asset Management. We don't spread thin across the platform — we go deeper than anyone else in these two disciplines.
Configuration Management Database
A CMDB is only valuable when it's accurate. Most aren't. Stale CI data, ungoverned discovery, broken relationships, and no ownership model — these are the patterns we see in almost every engagement. We fix them.
CMDB Implementation
Greenfield CMDB design and build on ServiceNow. We scope the CI classes you actually need, configure discovery to populate them accurately, and establish the governance model that keeps data clean over time. No bloated scope — just a CMDB that works.
CMDB Remediation
Your CMDB exists but the data can't be trusted. We audit the current state, identify root causes — whether discovery misconfiguration, missing reconciliation rules, or absent ownership — and rebuild the foundation without starting from scratch.
CMDB Health Assessment
A structured assessment of your current CMDB environment: data accuracy, discovery coverage, CI relationships, and governance maturity. You get a clear picture of where you are and a prioritised roadmap to get where you need to be.
Discovery Configuration
ServiceNow Discovery is powerful and frequently misconfigured. We tune your discovery patterns, credential sets, and reconciliation rules to produce accurate, trustworthy CI data — and we document it so your team can maintain it.
CMDB Governance Design
Technology alone doesn't keep a CMDB accurate — governance does. We design the ownership model, change processes, and data quality metrics that give your CMDB a sustainable operational foundation.
What you get
- Accurate CI data your teams can trust
- Discovery that populates the right classes correctly
- Documented governance and ownership model
- Reduced incident noise from stale configuration data
- A CMDB that supports change, incident, and problem management
Hardware Asset Management
Untracked hardware is a financial liability and a security risk. ServiceNow HAM Pro gives you the platform — we give you the implementation that makes it operationally real. Accurate records, lifecycle visibility, and audit-ready reporting.
HAM Pro Implementation
End-to-end implementation of ServiceNow HAM Pro aligned to your procurement and disposal workflows. We configure asset classes, lifecycle states, contract integration, and the normalisation rules that keep your hardware data clean.
HAM Pro Optimisation
HAM Pro is deployed but not delivering value. We assess your current configuration, identify gaps in asset coverage and lifecycle tracking, and tune the implementation to match how your organisation actually manages hardware.
CMDB and HAM Integration
Hardware assets and configuration items are two sides of the same record. We configure the integration between HAM and CMDB so asset data and CI data stay synchronised — eliminating the duplication and drift that undermines both.
Asset Reporting and Dashboards
Build the reporting layer your finance, procurement, and security teams need. Lifecycle dashboards, audit reports, end-of-life tracking, and contract expiry visibility — all from accurate underlying asset data.
What you get
- Complete hardware asset inventory with lifecycle states
- Procurement-to-disposal workflow coverage
- Audit-ready asset records and reporting
- Reduced hardware spend through visibility and contract management
- Synchronised CMDB and asset data — one source of truth
A methodology built from 50+ engagements.
Scoping and Discovery
We start by understanding your environment — not by selling you a project plan. Current state assessment, stakeholder interviews, and a clear definition of what done looks like.
Design and Validation
Data model design, discovery configuration planning, and governance framework — validated with your team before a line of configuration is written.
Implementation
Hands-on configuration by senior consultants. No juniors learning on your instance. We build to your validated design and test against real operational scenarios.
Handover and Enablement
Full documentation, knowledge transfer, and a governance model your team can operate. We don't disappear at go-live — we make sure you can sustain what we built.
Not sure where to start?
Most engagements begin with a CMDB Health Assessment or a scoping conversation. Either way, we'll tell you exactly what we see — no obligation.