Built for one thing.
We started Configura because we kept seeing the same problem: organisations investing in ServiceNow and getting a CMDB that nobody trusted. We decided to fix that — properly.
Specialists, not generalists.
Configura was founded by ServiceNow practitioners who spent years inside large SI engagements watching CMDB and HAM projects fail — not because of the platform, but because of how they were scoped, implemented, and handed over.
We built a consultancy with a single focus: do CMDB and HAM better than anyone else in Australia. No sprawling service catalogue, no junior consultants learning on your instance, no offshore delivery. Just deep expertise applied directly to your environment.
Today we work with enterprise IT teams, government agencies, and mid-market organisations across Australia — from greenfield implementations to complex remediations of environments that have been broken for years.
Honest scoping
We tell you what your environment actually needs — not what maximises our engagement size. If a health assessment is the right starting point, that's what we'll recommend.
Senior delivery
Every engagement is delivered by experienced consultants. We don't use your project to train junior staff. The person you meet in the scoping call is the person doing the work.
Sustainable outcomes
We build things your team can maintain. Full documentation, knowledge transfer, and governance frameworks that don't require us to come back every six months.
Australian-based
Our consultants are based in Australia. Direct access, no timezone friction, and an understanding of the local enterprise and government landscape.
Certified. Experienced. Focused.
Our consultants hold current ServiceNow certifications across the disciplines we deliver. We maintain these actively — not as a checkbox, but because the platform evolves and our clients deserve current expertise.
Certified Implementation Specialist — ITSM
ServiceNow
Certified Implementation Specialist — ITOM
ServiceNow
Certified Implementation Specialist — HAM
ServiceNow
Certified System Administrator
ServiceNow
CMDB Health Check Accreditation
ServiceNow
HAM Pro Accreditation
ServiceNow
Configura is a ServiceNow partner. Our partnership reflects our commitment to the platform and gives our clients access to ServiceNow resources and support channels.
Work with people who know this domain.
If your CMDB isn't working or your hardware asset data can't be trusted, let's talk about what's actually going on.